Luma Naturals Return Policy
Your satisfaction matters to us. Please review our return guidelines to understand the conditions and process for product returns, replacements, and refunds.
Damaged or Incorrect Products
Customers must report damaged, defective, or incorrect products within 7 days of delivery.
To process a claim, please provide:
- Order number
- Clear photos of the product
- Description of the issue
If approved, Luma Naturals will replace the product or provide a refund.
Allergic Reactions
As our products contain natural ingredients, customers are advised to perform a patch test before use.
Luma Naturals cannot guarantee that all products will be suitable for every skin or hair type.
Refunds are not provided for allergic reactions or sensitivities unless the product is found to be defective.
Change of Mind
For hygiene and safety reasons, we do not accept returns or exchanges on the following products:
- Opened products
- Used products
- Products purchased due to change of mind
Unopened Products
Unopened and unused products may be returned within 14 days of delivery.
Simple & Transparent Returns
We aim to make the return process clear and convenient while maintaining product hygiene, safety, and quality standards.